Unified inbox
Omnichannel InboxEvery conversation, in one place.
WhatsApp, Instagram, Messenger and Telegram in one shared inbox. AI suggests replies and routes every chat to the right agent.
Why choose this feature?
Every channel
Unify WhatsApp, Instagram, Messenger and Telegram in a single view.
AI replies
Ready-to-send suggestions based on each conversation's context.
Auto-assignment
Every chat reaches the right agent, with no manual sorting.
Never miss a message
A shared inbox for your whole team: nothing goes unanswered and every conversation has an owner.
Your team, in sync
Internal notes, statuses and customer context so any agent can pick up the conversation without missing a beat.
24/7 active
Kyzen handles the follow-ups, qualifies your leads, and keeps your pipeline organized — so you can focus on closing, not chasing.
