Omnichannel InboxEvery conversation, in one place.
WhatsApp and Telegram in one shared inbox — Instagram and Messenger are coming soon. AI suggests replies and routes every chat to the right agent.
Why choose this feature?
Every channel
Unify WhatsApp and Telegram today — Instagram and Messenger are joining soon via the Meta API.
AI replies
Ready-to-send suggestions based on each conversation's context.
Auto-assignment
Every chat reaches the right agent, with no manual sorting.
Unified contacts
Kyzen automatically merges duplicate contacts across channels, keeping the full history intact. Define a custom field once and it shows up on every contact.
Voice dictation for your team
Your agents can dictate replies and notes by voice in the inbox, on top of Atlas already transcribing the voice notes your customers send.
Never miss a message
A shared inbox for your whole team: nothing goes unanswered and every conversation has an owner.
Your team, in sync
Internal notes, statuses and customer context so any agent can pick up the conversation without missing a beat.
Kyzen handles the follow-ups, qualifies your leads, and keeps your pipeline organized — so you can focus on closing, not chasing.
